To try and streamline error reporting I have set up a simple form to get me the information I need to help you.
Troubleshooting will require some time form both of us so the more information I can get up front the faster I can help you. Using this form will also save the first round of emails back and forth which normally has a selection of the questions on this form.
https://forms.gle/whG546p2Q3ESGm5P6
Photos of error messages or video of unexpected behaviour can be vital in troubleshooting an issue.
Where possible, please include a full screen capture so I can see all open oziTarget Windows and the main form layout.
Windows has screen capture tools built in using the Snipping Tool or Xbox Game Bar. This works with both Windows 10 and 11.
More details here: https://www.microsoft.com/en-us/windows/learning-center/how-to-record-screen-windows-11
Please email photos or videos directly to me or drop them into a cloud storage service and share the link.
Links to maps and other files can also help if that is part of the problem.